Privacy Policy

Privacy Policy

This Privacy Policy explains how information about you is collected, used and disclosed by DOA Pest Control LLC, doing business as DOA Pest Services (collectively, “DOA Pest Control LLC,” “we” or “us”) when you use our website https://aura.doapestservice.com/home (“Website”) and customer loyalty program services (“Platform”) (collectively, “Services”), or when you otherwise interact with us.

This Website is owned and operated by, or on behalf of, DOA Pest Control LLC (“we”, “our” or “us”). We are the data controller in respect of personal information of our users based in the European Union. However, we only operate in the United States.

By accessing and using the Services, you acknowledge that you have read and understood the content of this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice. We encourage you to review this Privacy Policy periodically.

INFORMATION YOU PROVIDE TO US THROUGH THE SERVICES

We collect and process information you provide directly to us via the Services. Personal data submitted through the Services include the details you submit when you create an account, participate in interactive features, make purchases, communicate with us, request support, or otherwise interact with us.

The types of information we may collect include your name, email address, company name, postal address, phone number, and any other information you choose to provide. Credit card information is processed by our third-party payment processor, Stripe. Their privacy policy can be found at https://stripe.com/privacy.

INFORMATION WE COLLECT AUTOMATICALLY

When you access or use the Services, we automatically collect certain information, including:

Log Files: Browser type, access times, pages viewed, IP address, and referring pages.

Cookies and Tracking Technologies: We use cookies and web beacons to collect information. See our Cookie Policy at https:///cookie-policy.

INFORMATION WE COLLECT FROM OTHER SOURCES

We may obtain information from third-party services (such as Google Apps SSO) and combine it with information we collect to improve authentication, advertising, and services.

USE OF INFORMATION

We may use your information to:

Schedule, confirm, and provide pest control services

Communicate with you about appointments, technician arrival, service updates, and follow-ups

Process payments and send confirmations and receipts

Provide customer support and respond to questions

Maintain your service history and account preferences

Improve our services, training, and customer experience

Protect against fraud, misuse, and security risks

Comply with legal, regulatory, and insurance requirements

Consider employment applications (if you apply)

Carry out other purposes we describe at the time we collect the information

SHARING OF INFORMATION

We do not sell your personal information. We also do not share your personal information with third parties for their own marketing purposes. We may share information with trusted service providers who help us operate our business and deliver pest control services (such as scheduling and CRM tools, payment processors, website hosting, and communications providers). These providers may access information only to perform services for us and must protect it. We may also disclose information if required by law or legal process, or to protect the rights, safety, and property of our customers, our company, or others.

LAWFUL BASIS FOR PROCESSING (EU USERS)

We process personal data based on consent, legal obligations, or legitimate business interests.

EXTERNAL LINKS

Our Website may contain links to third-party sites. We are not responsible for their privacy practices.

LOG-IN FEATURES

We may allow login via Google. Information shared is governed by Google’s privacy policy at https://policies.google.com/privacy.

ADVERTISING AND ANALYTICS

We may use advertising and analytics providers such as Google, Facebook, LinkedIn, and others. These providers may use cookies and similar technologies to collect usage data.

INFORMATION COLLECTED ON BEHALF OF CUSTOMERS

We may process personal data on behalf of customers (“Customer PI”) solely to provide Services. Requests to access or delete Customer PI should be directed to the customer.

MARKETING

Where permitted, we may use your information for marketing communications. You can unsubscribe at any time using the link in emails or by contacting [email protected].

SMS COMMUNICATIONS AND CONSENT (A2P REQUIRED)

By providing your mobile phone number and opting in, you consent to receive SMS or MMS messages from DOA Pest Control LLC related to your account, service requests, appointment reminders, customer support, promotions, and other communications. Consent to receive SMS messages is not a condition of purchase.

Message frequency may vary.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected].

MESSAGE AND DATA RATES

Message and data rates may apply. Your mobile carrier may charge you according to your wireless plan. DOA Pest Control LLC is not responsible for these charges.

NO SALE OR SHARING OF SMS DATA

We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties or affiliates for marketing purposes. We may share SMS-related data with service providers solely to operate our messaging program and deliver messages.

SECURITY

We take reasonable measures to protect your personal information. However, no internet transmission is completely secure.

DATA RETENTION

We retain personal information as long as necessary for business, legal, and compliance purposes.

TRANSFER OF INFORMATION

DOA Pest Control LLC is based in US. Your information may be processed and stored in the U.S. or other countries.

YOUR RIGHTS (EU USERS)

You may request access, correction, deletion, or withdrawal of consent by contacting [email protected]. You may lodge a complaint with your local supervisory authority.

YOUR CHOICES

Account Information: Update or deactivate your account via [email protected].
Cookies: You can disable cookies in your browser.
Promotional Communications: Opt out via email links or [email protected].

CONTACT US

If you have questions about this Privacy Policy, contact:
DOA Pest Control LLC, 2025B Hutton Dr, Nashville Tennessee 37210
[email protected]